Our AI support agent doesn't use RAG - here's the math
7.5 relevance
Score Breakdown
technical depth 9
novelty 8
actionability 7
community 3
strategic 6
personal 9
Scored daily by a customisable AI persona to surface the most relevant engineering leadership news.
Novel AI support agent without RAG, strong technical depth and relevance.
Summary
Clanker Support's AI agent loads all active knowledge sources (url, text, qa) directly into the system prompt, capped at 80k characters (~20k tokens), using a simple WHERE clause and per-source character budget (floor(80k/N)). This avoids RAG's complexity for small support knowledge bases, but fails when the corpus exceeds the context window. The approach is open-source and trades retrieval infrastructure for a dozen lines of arithmetic.